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DG
Derick G

1 reviews | Active since Dec 2019

05 Apr 2022, 15:52

Terrible Service, claim you can cancell when you persist and still steel money out of your account.

Terrible service, when I signed up, I was constantly called to hear if I want to sign up, company does not know what's happening, I have called 12 to 15 times a day, policy was 4 days old, I sent a cancellation email which was ignored and they persisted in still doing a debit on my account to which is ********l and theft, still struggling to get my funds back, to they claim cancell at anytime but change it into you have to wait 3 to 4 weeks to get your money back, these are ********, don't ever get involved with them.

0
Replies (8)
Clientele Life
Clientele Life's reply05 Apr 2022, 17:18
Official
 
Dear Derick V, 

We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely, 

Lebohang Makhakhe
Service Support Specialist
Clientele Life  
 
DG
Derick G's update05 Apr 2022, 18:48
Reviewer Update
Several email sent with a response that your company takes two days to reply, and when I get a reply, the refund is just delays by weeks on end.
Clientele Life
Clientele Life's reply05 Apr 2022, 19:39
Official
 
Dear Derick V, 
 
We confirm that we made contact with you to provide feedback regarding the concerns raised. 
 
We would like to take this opportunity to apologize for any inconvenience experienced. 
 
As per our telephonic discussion, your refund will be paid within 24-48 business hours once confirmed.
 
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
 
Yours sincerely, 
 
Lebohang Makhakhe 
Service Support Specialist 
Clientele Life 
DG
Derick G's update05 Apr 2022, 20:30
Reviewer Update
It's a really pleasure to collate with Lebohang, pity the company your working for has so many errors that people like you have calm clients on resolving issues, wish you find a company that appreciate your value.
DG
Derick G's update05 Apr 2022, 20:31
Reviewer Update
I trust the funds will be in as promised.
DG
Derick G's update07 Apr 2022, 06:46
Reviewer Update
Yet I am still waiting for my refund !!!!!
DG
Derick G's update07 Apr 2022, 17:34
Reviewer Update
Two days later and still no refund, do not trust this company, too many lies, untrusted .
Clientele Life
Clientele Life's reply07 Apr 2022, 17:58
Official
Dear Derick V, 
   
As per our telephonic conversation, we can confirm that your refund has been successfully paid today.

We trust you find this in order, and we would like to take this opportunity to apologize for any inconvenience experienced. 
 
Should you require any further assistance please feel free to contact us again. 
 
Yours sincerely, 
 
Lebohang Makhakhe 
Service Support Specialist 
Clientele Life