terrible service

My policy was originally with AIG but was moved to Clientèle Life when AIG folded. Upon receiving confirmation of the transfer, I was assured that my policy would continue without disruption and that Clientèle Life would provide full support for any administrative updates.

The Issue: On 1 February 2025, I contacted Clientèle Life via email to request an update to my banking details. Despite multiple follow-ups and numerous phone calls, my request has still not been processed. During my most recent call, the agent even took my banking details, yet no update was made.

Each time I contact Clientèle Life, I am repeatedly told that my policy number does not exist, forcing me to explain—over and over again—that my policy was transferred from AIG. Additionally, I have been unable to use the WhatsApp self-service platform as it does not recognise my policy number.

Impact: This ongoing failure to update my details puts my policy—and the financial security of my loved ones—at serious risk. I was given an email address by Clientèle Life specifically to address policy-related concerns, yet my issue remains unresolved. This level of service is unacceptable and raises serious concerns about how Clientèle Life is managing policies transferred from AIG.

Complaint: It is clear that Clientèle Life’s conduct is negligent and obstructive, making it impossible for me to manage my policy effectively. Their lack of action appears to be a deliberate attempt to frustrate me as a customer.