KM
Kaneesha M
1 reviews | Active since Jun 2022
07 Mar 2023, 10:03
terrible service
very much unhappy with the service i got from a consultant on the WhatsApp number for clientele Happy Cobotwane is the consultants name and surname
i asked for assistance and his busy telling me to go and download the app and assist myself as much as i am telling him what i need assistance with he goes and resolve my quarry horrible service as usual the worst customer service ever and i always get that was never happy with the assistance i got from the whatsapp consultants
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Replies (3)
Clientele Life's replyOfficial
07 Mar 2023, 13:13Dear Kaneesha M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply07 Mar 2023, 13:13
Official
Dear Kaneesha M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
KM
Kaneesha M's updateReviewer Update
07 Mar 2023, 15:57Thank you so much i really appreciate the service and the call back from Lindiwe did not get her surname she managed to explain everything to me and also shared even more information wish to get more customer service like this honestly appreciate it you had patience and you had time to do it the correct way appreciate it Lindiwe
KM
Kaneesha M's update07 Mar 2023, 15:57
Reviewer Update
Thank you so much i really appreciate the service and the call back from Lindiwe did not get her surname she managed to explain everything to me and also shared even more information wish to get more customer service like this honestly appreciate it you had patience and you had time to do it the correct way appreciate it Lindiwe
Clientele Life's replyOfficial
08 Mar 2023, 09:10Dear Kaneesha M,
Thank you for raising your concerns with us.
We apologize for the type of service provided and any inconvenience caused. We assure you that this is not the type of service we intend to provide to our valued clients. As per our telephone conversation, we have forwarded your details to our Upgrades team, and you will be contacted within 24 hours. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Thank you for raising your concerns with us.
We apologize for the type of service provided and any inconvenience caused. We assure you that this is not the type of service we intend to provide to our valued clients. As per our telephone conversation, we have forwarded your details to our Upgrades team, and you will be contacted within 24 hours. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Clientele Life's reply08 Mar 2023, 09:10
Official
Dear Kaneesha M,
Thank you for raising your concerns with us.
We apologize for the type of service provided and any inconvenience caused. We assure you that this is not the type of service we intend to provide to our valued clients. As per our telephone conversation, we have forwarded your details to our Upgrades team, and you will be contacted within 24 hours. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life
Thank you for raising your concerns with us.
We apologize for the type of service provided and any inconvenience caused. We assure you that this is not the type of service we intend to provide to our valued clients. As per our telephone conversation, we have forwarded your details to our Upgrades team, and you will be contacted within 24 hours. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist Clientele Life