TERRIBLE SERVICE

To whom it My Concern

RE: Clientele Terrible Service It is with deep regret and heart full of anger as I write this letter. Clientele is not what they profess when they run their so called “lovely ads about the lasting dignity plan and how they profess to be there for you in your darkest hour when you really need them the most. Mr Steven Marks has passed away on the 29th of May 2020, my dad has been a client at clientele since 1995 and my mother passed on 9 years ago whereby she was a beneficiary on the funeral cover my day declared her death and received a potion for the funeral costs he told them to remove her as a beneficiary and place another beneficiary but they did not update this details, when we called the Monday 01st June 2020 they advised us to go to the master of the court to receive a letter of authority as to receive the payment for the funeral we are all aware that there is a process to followed when it comes to the master of the court, clientele did not show any empathy knowing that we had a funeral to arrange I Debbie took out the funeral cover in May 2019 that was to cover my dad for the funeral expenses knowing that when the time come to claim we will have enough to cover for the funeral I had paid 12 premiums already which is R329 when I presented this to clientele they told me the claim was null and void I’m not taking this matter lying down as I know we have been cheated it was mentioned that had my dad passed away in June the claim would have been honoured. Who determines our time of dying only God not man, who give them the right to treat their customers in the manner in which they did we want our claims to honoured as we have paid every premium for both policies I want justice to be served, Clientele had added a lot to our stress in our time of grieve which is already a difficult time and I want the public to know that they ***** from the poor they are not a good company to have any dealings with at any level they advertise lasting dignity, believe me we certainly didn’t feel dignified they expected the family to get the letter during this difficult time of covid19 they called on Monday the 8th of June to find out how the funeral arrangements is going after the funeral took place on Friday 5th of June and they called on Monday.

Kind Regards Debbie Marks