TERRIBLE SERVICE

Hello Peter,

I heard about you from my sister as you have helped her friend.

My name is Bongani Lushozi. On 01 January 2011 I took a funeral cover for my late brother Langa Charles Lushozi with Clientele. The Policy number is ***. To date my policy with Clientele is 11 years old.

I have just realised that this funeral cover, is still running or existing but my brother had passed-on, 11 August 2015. I have consulted Clientele to claim the benefit value and Matheu van Greenen from Claims Department explained that Clientele will not pay the benefit value as it has been six years ago since my brother passed. Clientele will only reimburse me for the premium contributed since September 2015 to date (i.e. after the funeral of my brother).

According to Matheu, Clientele only pays up to three years, after the person had passed. I then requested him to provide me with policy document so that I look for the provision/clause that states but could not find that.

It is against this background that I humbly request for your assistance. I would appreciate it if Clientele pays me the benefit value as per contract and failing to do so, it should reimburse me all my premiums contributed from 01 January 2011 with interest.

My contact numbers are ***/***. If there is no response, could you kindly, contact my wife Nkele Lushozi at ***.