SG
Sachen G
1 reviews | Active since Oct 2019
28 Feb 2025, 14:18
Terrible, putrid, pathetic service
Extremely disappointed with the clientele customer care. Looks to me like you guys just want money. I have sent a request long before the debit order to cancel and we'll within the cooling period to cancel, I had a reply saying that I should contact another department which I immediately did yet no reply but everytime I send a email asking for feedback I kept getting a reply asking if I'm satisfied. What the hell is wrong with you guys. I want a refund for the debit and a confirmation that you guys have cancelled my plan.
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
28 Feb 2025, 16:09Dear Sachen G,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply28 Feb 2025, 16:09
Official
Dear Sachen G,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
SG
Sachen G's updateReviewer Update
28 Feb 2025, 19:57I just want you guys to refund me and cancel and send me confirmation on email. I do not wish to speak to you guys
SG
Sachen G's update28 Feb 2025, 19:57
Reviewer Update
I just want you guys to refund me and cancel and send me confirmation on email. I do not wish to speak to you guys
SG
Sachen G's updateReviewer Update
07 Mar 2025, 09:39Why are you guys ignoring my request but keep on sending me emails for closing a ticket yet no feedback
SG
Sachen G's update07 Mar 2025, 09:39
Reviewer Update
Why are you guys ignoring my request but keep on sending me emails for closing a ticket yet no feedback
Clientele Life's replyOfficial
07 Mar 2025, 15:33Dear Sachen G,
It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we have sent you an email outlining the outcome of our investigation and we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we have sent you an email outlining the outcome of our investigation and we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
Clientele Life's reply07 Mar 2025, 15:33
Official
Dear Sachen G,
It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we have sent you an email outlining the outcome of our investigation and we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we have sent you an email outlining the outcome of our investigation and we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life