Terrible Lives Here

If there is one company that has zero concern for their clients/customers or whatever they call the people who they deduct money from on a monthly basis for covers that they do not care about maintaining, its clientelle.

When you are going through the loss of a loved one, the grieving process of preparing for the final goodbye, this company has their phone on "DND". Do not try to reach out to this company at all. I have sent numerous of emails to this company with only the usual "acknowledgement" email as a reply. I have requested call backs from this company to no avail. My mother has lost her husband of 40+ years and she is not getting any assistance on any matters with the policy that she has with this company or any of the so-called "benefits" they sold her on when they talked her into taking out a policy with them. I am disgusted as a child of a grieving parent by such treatment from a company that sells their service delivery as the height since the birth of Jesus our Lord and Savior. It pains me that my mother looks to me to help her in this time when this company is perfectly fine just to deduct money from her account but cannot offer anything as stipulated in her policy wording. i will for sure be singing the gospel of the terrible treatment my family has received during this time so people are aware that the dream this company sells is purely based on their greed to just accumulate money and forget about their promises like the ANC does.