Terrible Customer Service

I called clientele to confirm why my banking details debit order date had not been changed as per request sent April 2015.<br> The call centre agent was very rude and not willing to help at all.<br> After a sigh and then explaining the information which was conveyed incorrectly to me previously I then asked her if what we discussed could be sent to me via e-mail (written proof) she placed me on hold for 7 minutes. This is totally UNACCEPTABLE!!!!!<br> <br> This is not the kind of customer service I would like to experience from a company I hold a policy with and diligently pay my premium to each month.<br> <br> I'm definitely rethinking whether I should cancel this policy.