Terrible Client Services from Clientelle Funeral

I lodged a complaint a few weeks back with the REF CER571931. The complaint is regarding the dodge manner in which the funeral policy I app**** and had open with Clientele was handled. I requested a quotation from the site and had a consultant call me back to call me back to give me a quote on covering my parents. The cover amount was R40,000.00 for the monthly premium of R376 based on the telephone agreement with the Clientele consultant of which I signed up for. When I recently accessed my policy through the Clientele mobile app I discovered that the cover is only for R10,000.00 and not R40,000.00 as per initial agreement. I raised the issue and I was advised that someone will be looking at the matter and revert back with recommendations. Details from the investigation came back and it was found that indeed the agreed policy cover was R40,000.00 the consultant made a mistake when opening the policy. This was after numerous times not being able to get to the person dealing with my complaint. The outcome was that I either increase the cover amount which will in turn increase the monthly premiums or cancel the cover without getting a refund. Which doesn’t make any sense as the policy was opened under false pretence as I was under the impression that I am cover for R40,000.00 and not R10,000.00 If I knew that this was the case I wasn’t going to even bother opening a funeral policy with Clientele as I had other providers that were way cheaper than this. The matter was escalated and after almost a week no one has reverted back for a re-evaluation, I called in for feedback and i was told I need to wait for someone to call me back.