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Tumierra H
1 reviews | Active since Jul 2022
04 Feb 2025, 09:22
Terrible client service
I've been a client of Clientele Life since the age of 19 I am now 29 and I cant express how displeased I am with their services. I had a consultant contact me I explained to her there's a glitch on the App as the two vouchers I won is still not showing since November 2024 she fully well explained that there was issues but they would load them on the app this never happened and its now Feb I am still waiting for feedback . I have sent numerous mails with no response. Now it might sound silly but I do pay extra to be a rewards member and if you are going to lie to your clients its disgusting to expect them to pay for a service they are not fully enjoying.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
04 Feb 2025, 11:21Dear Tumierra H,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply04 Feb 2025, 11:21
Official
Dear Tumierra H,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
TH
Tumierra H's updateReviewer Update
04 Feb 2025, 11:28Will await your findings and further communication
TH
Tumierra H's update04 Feb 2025, 11:28
Reviewer Update
Will await your findings and further communication
TH
Tumierra H's updateReviewer Update
04 Feb 2025, 15:15I am still waiting for your consultant to give me a call back after her call at 12:25 , it is now more than an hour later and still no feedback.
TH
Tumierra H's update04 Feb 2025, 15:15
Reviewer Update
I am still waiting for your consultant to give me a call back after her call at 12:25 , it is now more than an hour later and still no feedback.
Clientele Life's replyOfficial
06 Feb 2025, 15:40Dear Tumierra H,
It is our pleasure to address your concerns. We apologize for any inconvenience caused. We confirm that we made contact with you to assist with your policies. We have informed you about the Royalty Benefits vouchers that are due to you. Kindly note that we have sent you the vouchers via SMS as per our telephonic discussion We would like to apologize for the inconvenience you have experienced. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience caused. We confirm that we made contact with you to assist with your policies. We have informed you about the Royalty Benefits vouchers that are due to you. Kindly note that we have sent you the vouchers via SMS as per our telephonic discussion We would like to apologize for the inconvenience you have experienced. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Clientele Life's reply06 Feb 2025, 15:40
Official
Dear Tumierra H,
It is our pleasure to address your concerns. We apologize for any inconvenience caused. We confirm that we made contact with you to assist with your policies. We have informed you about the Royalty Benefits vouchers that are due to you. Kindly note that we have sent you the vouchers via SMS as per our telephonic discussion We would like to apologize for the inconvenience you have experienced. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
It is our pleasure to address your concerns. We apologize for any inconvenience caused. We confirm that we made contact with you to assist with your policies. We have informed you about the Royalty Benefits vouchers that are due to you. Kindly note that we have sent you the vouchers via SMS as per our telephonic discussion We would like to apologize for the inconvenience you have experienced. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life