Terrible

<p>Good Day Clientele Service</p> <p>Kindly help me understand, on how does the the Hospital Plan work because i am really confused and i am really not happy with the service i Received from Clientele.</p> <p>the 1st day i received a call from a Sales Consultant telling me about the Hospital plan, i was happy with what he offered to me, that is why i joined<br />some of the benefits that i was told about we these ones below</p> <p>From R275 per month.<br />Pays between R1 000 and R5 000 per day you are in hospital if hospitalised for more than two days.<br />Benefit paid from day one.<br />ICU Benefit.<br />Maternity Benefit.<br />Accidental Disability Benefit.<br />Dread Disease Benefit.<br />Cash Back after every 60 premiums paid.<br />Covers pre-existing conditions after a waiting period.</p> <p>25/01/2016 i got an accident and i was admitted in the Hospital the next day 26/07/2016 and was discharged on the 29/01/2016... i called in to log for a claim on the 02/02/2016 where claim documents were sent to me.....</p> <p>Collected all the required document and manged to submit them on the 07/03/2016 and wait for all the office work to be done for me to receive the benefit that i was promised.... a lady called me to tell me that they need an X-Ray report of which the hospital told me that it is included in the report they gave me. <br />I called with Clientele to notify them of the respond that i got from the Hospital and whoever i spoke too said she will get the person whose busy with my claim to call me of which in never happened, Couple of weeks back and Urgent called me Telling me that they busy processing my Claim however she want to verify when was i admitted and Discharged... told her and she said to me "Hospital Plans don't pay out if you were admitted less than 5 days"... told her that is not what i was told when i signed up for the Plan, what i was told is what is attached on the screen much i attached... she then said they will have to attend the to listen to the Call and will get back to me or they will pay me if that is what i was promised from day one... Till today no one has ever came back to....</p> <p>I ask myself that is that the service you give to any of all your client? or does it have to do with a color of my skin or what more knowledge to i have with this Hospital Plan. I always though you Guys are legit, i thought you care for people there were even more plans i wanted to join with clientele but no you guys are too good to be True, i hope all your clients know what kind of business you running an dhow you running it, I know my Premiums are just a drop in your banking books but to me they mean alot and i am sure without that drop i am sure you wouldn't have that Ocean.</p>