TM
Teddy M
1 reviews | Active since Jan 2020
31 Jan 2020, 23:54
Termination of funeral policy
Your company is taking advantage of the poor. Please cancel the funeral policy you opened for me, I am not working and I was not even aware of the debit order you made to deduct money without my knowledge.
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Replies (2)
Clientele Life's replyOfficial
03 Feb 2020, 08:18Dear Teddy M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply03 Feb 2020, 08:18
Official
Dear Teddy M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
12 Feb 2020, 11:10Dear Teddy M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. The policy was taken through our ABC/ Broker channels. It was found that permission was obtained from you, however, you gave permission to cancel the policy as you are not working at the present moment. Should your situation change you have the option to contact us and we can reactivate the plan for you. Should you require further assistance please do not hesitate to contact us again. RegardsCompliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. The policy was taken through our ABC/ Broker channels. It was found that permission was obtained from you, however, you gave permission to cancel the policy as you are not working at the present moment. Should your situation change you have the option to contact us and we can reactivate the plan for you. Should you require further assistance please do not hesitate to contact us again. RegardsCompliance Department
Clientele Life's reply12 Feb 2020, 11:10
Official
Dear Teddy M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. The policy was taken through our ABC/ Broker channels. It was found that permission was obtained from you, however, you gave permission to cancel the policy as you are not working at the present moment. Should your situation change you have the option to contact us and we can reactivate the plan for you. Should you require further assistance please do not hesitate to contact us again. RegardsCompliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Lebogang Mahlangu has been in contact with you to provide the necessary feedback. The policy was taken through our ABC/ Broker channels. It was found that permission was obtained from you, however, you gave permission to cancel the policy as you are not working at the present moment. Should your situation change you have the option to contact us and we can reactivate the plan for you. Should you require further assistance please do not hesitate to contact us again. RegardsCompliance Department