MT
Mervan T

1 reviews | Active since May 2021

18 May 2021, 15:55

Telephone Call Harassment - Clientele

I am Sick of receiving telephone call from Clientele Life and Legal, I have never requested a call back or enquired in any way or form with Clientele in regards to there products, I have been receiving telephone calls NON STOP SINCE LAST YEAR OCTOBER 2020, 6 Days a week more then 14 Times per day, every time I ask to have my number removed and blocked I receive another call, whilst still on a call with an agent explaining the situation another agent is phoning at the same time, this is REDICULOUS!!!!!!!!!!!!, I contacted Head Office and got referred through Innocent (Marketing) and he assured me that my number would be blocked off the system and yet NO surprise I still get telephone calls, I was then referred through by switchboard who is not the friendliest through to Innocent's manager (Head of Marketing - Vusi ) who does not answer the phone at all. what is it going to take to STOP CALLING ME!!!!!!!!!!!!!!!!!, I work in the Insurance Industry and very fami**** with the processes, but are you telling me that Clientele does not have a system in place to validate telephone numbers and how many times they get called, Pathetic. should this matter not be RESOLVED within adequate time, will result in myself taking further and necessary ACTIONS.

0
Replies (3)
Clientele Life
Clientele Life's reply19 May 2021, 08:53
Official
Dear  Mervan T 
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation.

Yours sincerely,

Shanitha Hanuman
Service Support Supervisor 
Clientele Life
Clientele Life
Clientele Life's reply19 May 2021, 09:50
Official
Dear Mervan T,  We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
   
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,
 
Judith Mboweni
Service Support Specialist
Clientele Life


MT
Mervan T's update25 May 2021, 09:59
Reviewer Update
Good Morning Judith Mboweni,

thank you for your response, still I am receiving calls from Clientele Life and Legal, I have not registered my number on any site nor given any permission for my number to be used for marketing ect......., Please Block my Number off of your Servers and please I never want to receive a call from Clientele Life or Legal ever again.

This is Ridiculous, Since last year October 2020 to date consistently on a daily basis "Morning and Afternoon", 6 Days a week. Please Stop this.