1 reviews | Active since Jun 2018
Telemarketing misunderstanding
Hi Some people called me about three weeks back trying to sell a clientele life and - funeral cover to me. Probably when i was banking my money just a day back i got an sms that says clientele life took money from my account for a life and funeral cover that i didnt even know of or agreed on. So please there was a big misunderstanding there, all i want is to just receive my money back ASAP because i have a very beautiful daughter to look after and the money that was taken is way out of my budget. If i don 't receive my money before end of today than im left with no choice but to take further steps.
Thanks
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Dear piancavds
The concerns raised were investigated and we contacted you to provide feedback regarding the information provided at sales stage. A solution moving forward was discussed however, you unfortunately requested to terminate your contract.
We would like to apologise for the confusion and any inconvenience caused in this regard.
Thank you for providing us the opportunity to resolve the matter. Should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Department
Dear piancavds
The concerns raised were investigated and we contacted you to provide feedback regarding the information provided at sales stage. A solution moving forward was discussed however, you unfortunately requested to terminate your contract.
We would like to apologise for the confusion and any inconvenience caused in this regard.
Thank you for providing us the opportunity to resolve the matter. Should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Department