1 reviews | Active since Jan 2012
Telemarketing
Clientele Life These people are using a machine to do their Telemarketing. It is a total waste of people’s time and an invasion in our lives we don’t need. What I do is press option 1 for them to call me back and when they do, I tell them if they want to waste my time I want to waste their time. (I am on pension so this is not a major issue for me) Today the guy that phoned me became very agitated that I wanted to waste his time. (I was not rude or abusive.) He then started threatening me and telling me that as we all have to RICA our numbers they (Clientele) would block my number. I told him to please block my number so they never phone me again. I also told him to report to his management I don’t like their machine phoning me. He then started talking to a colleague supposedly reading my phone number to him and telling him to block this number. What I would like to know also, does a company have the right to get a number blacklisted purely for wasting their time like they waste our time. If it is so, then all Clienteles numbers should be blocked as well as they waste a lot of people’s time. If this is how Clientele wishes to go about their business I must say it is not very endearing to the public.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns.
We refer to the telephonic discussion with our Investigator (Millicent Kentshane) on the 23 November 2017 and confirm that this matter has been referred to our Marketing and Media Department who receives their data from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
Furthermore, we confirm that your details have been removed from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the ‘Do Not Contact’ list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national ‘Do Not Contact’ list hosted by the DMA. More information on this can be found at www.dmasa.org.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Dalene van Rayne
Supervisor
Compliance
Best regards,
Thank you for raising your concerns.
We refer to the telephonic discussion with our Investigator (Millicent Kentshane) on the 23 November 2017 and confirm that this matter has been referred to our Marketing and Media Department who receives their data from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
Furthermore, we confirm that your details have been removed from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the ‘Do Not Contact’ list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national ‘Do Not Contact’ list hosted by the DMA. More information on this can be found at www.dmasa.org.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Dalene van Rayne
Supervisor
Compliance
Best regards,