TCF is not practiced at Clientele Life

I Took up a hospital plan today for my wife and she received the policy documents. We then realized that there is an exclusion that we where not aware of and I decided to call and cancel the policy. My call was handled by Nomonde, a very rude, disquisting ill mannered agent that most probably does not deserve to be in customer services, upon requesting this pocily to be cancelled, in a very cold tne she asked me to go and get a bank statement proving that it is my bank account. I explained to her that I just spoke to the sales agent on a recorded line that I was the one that confirmed the activation of this policy, I then asked to speak to her manager and she drops the call on me ( I have never seen such behavior in customer service). THe sales agent that also sold me this policy was in such a hurry that she captured my wife as the policy holder and policy payer but it was my bank details that she captured for the debit order.<br> <br> I want this policy cancelled with immediate effect RIGHT NOW!!!. If i see a debit order coming off my account - I wll open a theft case against Clientele LIfe.