AN
Amanda N
1 reviews | Active since Oct 2024
25 Oct 2024, 20:18
Taking my sassa money
I have canceled my insurance with clintelle as I'm no longer working, they deducted my sassa money for 2 months now I can't even feed my kids, I went to capitec for assistance I was not help, clintelle called confirming cancelation and sent a sms to confirm, to my surprise today they deducted, I can't feed my kids because clintelle is taking my money, please refund me my money and cancel this policy
Amanda
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
28 Oct 2024, 08:30Dear Amanda N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply28 Oct 2024, 08:30
Official
Dear Amanda N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
28 Oct 2024, 11:28Dear Amanda N, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Clientele Life's reply28 Oct 2024, 11:28
Official
Dear Amanda N, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Clientele Life's replyOfficial
28 Oct 2024, 15:42Dear Amanda N, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Clientele Life's reply28 Oct 2024, 15:42
Official
Dear Amanda N, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please note that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Clientele Life's replyOfficial
29 Oct 2024, 09:34Dear Amanda N, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have sent you feedback regarding your complaint to the email address provided on HelloPeter.
Please note that your Clientele Perks was cancelled on the 29th of August 2024 whereby the September debit order was already submitted to go off from your bank account while the plan was active. You are required to provide us with a notice of 31 days when cancelling the plan in order for us to also cancel the debit order with your bank and there is no refund due.
Kindly note that effective from November there will be no further debits from your bank account for this plan. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Please note that your Clientele Perks was cancelled on the 29th of August 2024 whereby the September debit order was already submitted to go off from your bank account while the plan was active. You are required to provide us with a notice of 31 days when cancelling the plan in order for us to also cancel the debit order with your bank and there is no refund due.
Kindly note that effective from November there will be no further debits from your bank account for this plan. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply29 Oct 2024, 09:34
Official
Dear Amanda N, It is our pleasure to address your concerns. We apologize for any inconvenience caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Please be informed that we have sent you feedback regarding your complaint to the email address provided on HelloPeter.
Please note that your Clientele Perks was cancelled on the 29th of August 2024 whereby the September debit order was already submitted to go off from your bank account while the plan was active. You are required to provide us with a notice of 31 days when cancelling the plan in order for us to also cancel the debit order with your bank and there is no refund due.
Kindly note that effective from November there will be no further debits from your bank account for this plan. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Please note that your Clientele Perks was cancelled on the 29th of August 2024 whereby the September debit order was already submitted to go off from your bank account while the plan was active. You are required to provide us with a notice of 31 days when cancelling the plan in order for us to also cancel the debit order with your bank and there is no refund due.
Kindly note that effective from November there will be no further debits from your bank account for this plan. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life