SC
Sue-Jane Coetzee
1 reviews | Active since Nov 2018
26 Jun 2023, 21:11
Taking my money with out my permission
I cancel my policy by them last month but still they taking my my money out of my account...I want my full amount they took back I don't want half of it like last month...stop taking my money I cancel my policy by you
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Replies (2)
Clientele Life's replyOfficial
27 Jun 2023, 10:24Dear Sue-jane C
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply27 Jun 2023, 10:24
Official
Dear Sue-jane C
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
27 Jun 2023, 14:34Dear Sue-jane C,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
As per our telephone discussion, we require a notice of 31 days to cancel the debit with the bank. Due to the fact that the policy was canceled on June 15th, the premium for the 25th of June had already been raised, so it was too late to stop it. This premium will not be invested since the policy is canceled, so it will be refunded within 15 days.
We would like to apologize for any inconvenience experienced.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
As per our telephone discussion, we require a notice of 31 days to cancel the debit with the bank. Due to the fact that the policy was canceled on June 15th, the premium for the 25th of June had already been raised, so it was too late to stop it. This premium will not be invested since the policy is canceled, so it will be refunded within 15 days.
We would like to apologize for any inconvenience experienced.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
Clientele Life's reply27 Jun 2023, 14:34
Official
Dear Sue-jane C,
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
As per our telephone discussion, we require a notice of 31 days to cancel the debit with the bank. Due to the fact that the policy was canceled on June 15th, the premium for the 25th of June had already been raised, so it was too late to stop it. This premium will not be invested since the policy is canceled, so it will be refunded within 15 days.
We would like to apologize for any inconvenience experienced.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life
We thank you for escalating your concerns and allowing us the opportunity to address your complaint.
As per our telephone discussion, we require a notice of 31 days to cancel the debit with the bank. Due to the fact that the policy was canceled on June 15th, the premium for the 25th of June had already been raised, so it was too late to stop it. This premium will not be invested since the policy is canceled, so it will be refunded within 15 days.
We would like to apologize for any inconvenience experienced.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Service Recovery Specialist Clientele Life