BT
Boitshoko T
1 reviews | Active since Mar 2022
23 Mar 2022, 10:59
Taking money from my account without permission
My namr is boitshoko tau and i would like to say im not happy with clintele at all. Clintele life took money from my account without my permission without even telling me their terms and conditions.i never even accepted their policy as i wanted to first compare it with others so please return my money and cancel the policy. I cannot pay409 for just two people its too much
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Replies (2)
Clientele Life's replyOfficial
23 Mar 2022, 12:45Dear Boitshoko T
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's reply23 Mar 2022, 12:45
Official
Dear Boitshoko T
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Lebohang Makhakhe
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
25 Mar 2022, 11:31Dear Boitshoko T
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Clientele Life's reply25 Mar 2022, 11:31
Official
Dear Boitshoko T
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct