LP
Lucua P
1 reviews | Active since Oct 2014
30 Jul 2024, 15:13
Taking from the poor !!!
My gardener's account is being flooded with debit orders - 2 in one day. A call was made to ask where the permission came from, and it went off again. How can you take 3 debit orders in one month - especially after NO SERVICE was permitted? 4/7 R344 4/7 R344 25/7 R344 How is that even possible!!
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Replies (5)0
Replies (5)
Clientele Life's replyOfficial
30 Jul 2024, 15:16Dear Lucua D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply30 Jul 2024, 15:16
Official
Dear Lucua D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
LP
Lucua P's updateReviewer Update
30 Jul 2024, 15:56Thank you
LP
Lucua P's update30 Jul 2024, 15:56
Reviewer Update
Thank you
Clientele Life's replyOfficial
06 Aug 2024, 15:26Dear Lucua D,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Clientele Life's reply06 Aug 2024, 15:26
Official
Dear Lucua D,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
LP
Lucua P's updateReviewer Update
06 Aug 2024, 15:57No, it is not to our satisfaction - no business takes 3 installments in 1 month - clearly, that can not be the case. He needs to be reimbursed.
He never opened a policy - that was done *****ulently, as to this day you can't provide the details of when he took out said policy.
And now you want his affidavit from SAPS - which means he needs to take time off to get it - which he will be given, but the matter will not just be closed without him getting back money that was *******ly subtracted as he never opened it.
He cant be responsible for ***** within your organization.
So please investigate how 3 debit orders go off in 1 month.
When and where did he take out the policy?
We will email an affidavit within next week
He never opened a policy - that was done *****ulently, as to this day you can't provide the details of when he took out said policy.
And now you want his affidavit from SAPS - which means he needs to take time off to get it - which he will be given, but the matter will not just be closed without him getting back money that was *******ly subtracted as he never opened it.
He cant be responsible for ***** within your organization.
So please investigate how 3 debit orders go off in 1 month.
When and where did he take out the policy?
We will email an affidavit within next week
LP
Lucua P's update06 Aug 2024, 15:57
Reviewer Update
No, it is not to our satisfaction - no business takes 3 installments in 1 month - clearly, that can not be the case. He needs to be reimbursed.
He never opened a policy - that was done *****ulently, as to this day you can't provide the details of when he took out said policy.
And now you want his affidavit from SAPS - which means he needs to take time off to get it - which he will be given, but the matter will not just be closed without him getting back money that was *******ly subtracted as he never opened it.
He cant be responsible for ***** within your organization.
So please investigate how 3 debit orders go off in 1 month.
When and where did he take out the policy?
We will email an affidavit within next week
He never opened a policy - that was done *****ulently, as to this day you can't provide the details of when he took out said policy.
And now you want his affidavit from SAPS - which means he needs to take time off to get it - which he will be given, but the matter will not just be closed without him getting back money that was *******ly subtracted as he never opened it.
He cant be responsible for ***** within your organization.
So please investigate how 3 debit orders go off in 1 month.
When and where did he take out the policy?
We will email an affidavit within next week
Clientele Life's replyOfficial
23 Aug 2024, 15:05Dear Lucua D, Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you on 21/08/2024 in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards Market Conduct
Clientele Life's reply23 Aug 2024, 15:05
Official
Dear Lucua D, Thank you for raising your concerns and bringing this matter to our attention. Please note that we have attempted to contact you on 21/08/2024 in order to obtain more information to further the investigation. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards Market Conduct