1 reviews | Active since Jun 2020
TAKING ADVANTAGE OF SOCIAL GRANT
on the seventh of June my friend received a notification from capitec bank of a deposit from Sassa relive fund(R350). the next morning when he checked his phone he received another notification from clientele life taking all his money from the account and he never had any policy with them. so from my surprise how can someone not even working and only had that account for that grant have a policy take his money without his concern. and when we called to ask about it we got a **** response from both people i spoke to, saying he will get his money back after 45 days. meaning that they are still going to take another money again. And bare in mind the person i'm talking about is taking a treatment for a severe depression.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us. We hereby confirm that feedback regarding the cancellation of the policy in question has been provided to our policyholder. Regarding the concerns raised, we can confirm that upon cancellation on 08 June 2020 the refund process was explained accordingly.
Upon contacting our policyholder on 18 June 2020, we confirmed that the policy has now been cancelled as requested and the cancellation process was explained accordingly. The turnaround time for an urgent refunds was also communicated. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life
Thank you for raising your concerns with us. We hereby confirm that feedback regarding the cancellation of the policy in question has been provided to our policyholder. Regarding the concerns raised, we can confirm that upon cancellation on 08 June 2020 the refund process was explained accordingly.
Upon contacting our policyholder on 18 June 2020, we confirmed that the policy has now been cancelled as requested and the cancellation process was explained accordingly. The turnaround time for an urgent refunds was also communicated. We trust that this is all you require in this regard , however should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith MboweniService Support Specialist
Clientele Life