Taking Advantage o People!

I am writing this on behalf of Deseree Salie who does not have access to internet . At the end of last month she went to the Capitec ATM in WYnberg and was approached by a Clientele broker saying she needed to update her banking details. Trusting that this was correct, she handed over her banking details and ID and signed a doc that was not explained to her. At the end of the month, R200 was debited from her acc for a funeral plan, which she has already. We tried to call Clientele on Monday 1st July and got the phone hung up on us...no one called back. She tried again yesterday and still no one has called her back. All we want is for this plan to be cancelled and the money taken off her account reimbursed. This is shocking behaviour from your brokers in order to make a quick sale. But taking advantage of people is not the way to go about it!