1 reviews | Active since Jan 2015
Swearing Consultant at Clientele Life
Utterly disgusted and shocked in the service I received from Clientele life, the RUDE consultant called me wanting to sell me a policy and when I told her I have been receiving numerous calls from them already and yet I have advised them I'm not interested as I'm not currently working she hung up and called again I answered how can I help you in Tswana and she said "finally ,Is that how you answer the phone?" I got upset and told her this is my phone and i will answer which ever way I can, she then swore me and said 'she wishes I get hit by a bus' I asked for he name and she rudely hung up the phone. She called from the below number *** at exactly 12:03 pm on Friday the 6th September 2019, She continued to call me back and I then rejected the calls and placed it on my blocked numbers. I will be advising other family members and friends regarding this and hope Clientele sorts her out.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered by our sales consultant, and for any inconvenience this may have caused you. We confirm that we have assessed the call between you and our sales consultant and assure you this is not the level of service we aim to provide our clients. The matter has been escalated to the necessary Management team to prevent this from happening again. Furthermore, we confirm that your details have been forwarded to our Marketing department to remove you from our database. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Compliance Department
We acknowledge receipt of your complaint and would like to sincerely apologise for the service rendered by our sales consultant, and for any inconvenience this may have caused you. We confirm that we have assessed the call between you and our sales consultant and assure you this is not the level of service we aim to provide our clients. The matter has been escalated to the necessary Management team to prevent this from happening again. Furthermore, we confirm that your details have been forwarded to our Marketing department to remove you from our database. We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again. Kind regards, Compliance Department