RN
Ronelle N
1 reviews | Active since Feb 2019
09 Apr 2021, 12:14
Swak diens!
Ek het n begrafnis polis by Clientel. Elke maand trek hulle my geld voor die aftrek datum af. Ek het al probeer om emails te stuur om dit te korrigeer, maar nie een email adres of telefoon nommer werk nie. En so moet ek net elke keer die bankkostes betaal van n aftrek order wat terug kom. Ek is nou al redelik keelvol en is gereed om my polis te kanselleer. Dis nie die beloftes wat hulle aan jou maak nie.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
09 Apr 2021, 13:52Dear Ronelle N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply09 Apr 2021, 13:52
Official
Dear Ronelle N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
05 May 2021, 07:42Dear Ronelle N, We confirm that we made contact with you to provide feedback regarding the concerns raised. Please note that our billings process uses a NAEDO Tracking System to recover premiums. This billings system will monitor your account for when funds become available in your bank account, so it can be deducted immediately to ensure that you are constantly covered. We would further like to confirm that NAEDO has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. As per our telephonic discussion, we confirm that your policy has been flagged for no early debits. Moving forward, should your debit date fall on the weekend or public holiday, we will debit your account on the working day before. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaService Recovery Specialist Clientele Life
Clientele Life's reply05 May 2021, 07:42
Official
Dear Ronelle N, We confirm that we made contact with you to provide feedback regarding the concerns raised. Please note that our billings process uses a NAEDO Tracking System to recover premiums. This billings system will monitor your account for when funds become available in your bank account, so it can be deducted immediately to ensure that you are constantly covered. We would further like to confirm that NAEDO has been approved by the Payment Association of South Africa (which is regulated by the South African Reserve Bank) therefore we can assure you that it is not ******* for us to raise a debit before the chosen debit date. As per our telephonic discussion, we confirm that your policy has been flagged for no early debits. Moving forward, should your debit date fall on the weekend or public holiday, we will debit your account on the working day before. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaService Recovery Specialist Clientele Life