1 reviews | Active since May 2011
Suspected ***** by Clientele
Today, I was approached in a street in Swellendam by a bunch of girls with Clientele T-shirts and booklets. They told me that they wanted to give me "vouchers" for grocery shopping, but that I had to give them my details first so they could check if I qualified.
They asked if I banked at Capitec (just after I got out of the bank) and asked if I had a black or yellow card. Then they asked if they could look at the number on the back of my card and referred to the number in the top left corner and I immediately took my card back. After this they asked for my ID and I said that I didn't have it with me, only a driver's license, after which they took it and entered my ID number on a mobile phone. Then they asked for my cell number. After this they said I would receive an SMS with my policy details. I said I wasn't looking for a policy and wasn't interested.
Only then did I realize everything I had told them was a lie and I would only get vouchers if I took out the policy. I said they **** to me, and I am not interested in any policy.
During the course of the afternoon, I received several text messages to congratulate me on my Clientele funeral policy and that the premium of R415.00 will be deducted in August. There is also a debit check on my bank account (WHERE DID THEY GET MY BANKING DETAILS??) which I did not approve, but which shows that it has been approved.
If this debicheck and all Clientele information is not removed from my bank account by 19:00 tonight, I will lay a charge of ***** against Clientele at the police station at 20:00 tonight.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
Is Clientele hoping the 10 days will expire after which they will resolve the complaint as "invalid" as per the SMS received on 13 August 2024 at 15:47 so that they can pretend that this never happened?
Not to worry, the SAPS case number will be provided shortly.
Is Clientele hoping the 10 days will expire after which they will resolve the complaint as "invalid" as per the SMS received on 13 August 2024 at 15:47 so that they can pretend that this never happened?
Not to worry, the SAPS case number will be provided shortly.
Kindly note that we have forwarded the message to Rhandzu Manganyi and she will be in contact with you today.
We wouuld like to apologise for the inconvenience.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
Kindly note that we have forwarded the message to Rhandzu Manganyi and she will be in contact with you today.
We wouuld like to apologise for the inconvenience.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Best regards,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Best regards,
- Where does the incorrect name "Madeleine" come from in all correspondence to me, as it is most definitely not my name.
- Where did you get my banking details which you cannot prove that I provided to you.
- Why do you refuse to provide me with the recording in which I allegedly agreed to the policy.
You also never acknowledged that this looks like a **** and distanced yourself from it. Why?
I will pursue this matter until justice is done and I am satisfied with the outcome.
- Where does the incorrect name "Madeleine" come from in all correspondence to me, as it is most definitely not my name.
- Where did you get my banking details which you cannot prove that I provided to you.
- Why do you refuse to provide me with the recording in which I allegedly agreed to the policy.
You also never acknowledged that this looks like a **** and distanced yourself from it. Why?
I will pursue this matter until justice is done and I am satisfied with the outcome.