JN
James N
1 reviews | Active since Mar 2025
06 Mar 2025, 14:47
Surrender my investment
I'm not longer working due to my illness that happened last year December,when I call clientele to cancel my investments as I don't receive any income anymore and release the money so that I can use it take care of myself. I was told I will have to wait until 2026 to get my money. I think the reason we save money is because of circumstances like this.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
06 Mar 2025, 15:01Dear James N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply06 Mar 2025, 15:01
Official
Dear James N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
24 Mar 2025, 12:41 Dear James N, Please note that feedback was provided on the 7th of March 2025 regarding the concerns raised on the investment policy. Furthermore, I confirmed that the next encashment or withdrawal will be in the month of June 2026. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply24 Mar 2025, 12:41
Official
Dear James N, Please note that feedback was provided on the 7th of March 2025 regarding the concerns raised on the investment policy. Furthermore, I confirmed that the next encashment or withdrawal will be in the month of June 2026. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
JN
James N's updateReviewer Update
07 May 2025, 07:31I requested for all my policies to be cancelled the since March 2025 because like I said I'm no longer working because of my health issues,but you kept deducting. On the 5th of May I sent another email no response. I survive with uif money which it is not enough to cover those policies and also take care of myself,can you please refund my money you just deduct.
JN
James N's update07 May 2025, 07:31
Reviewer Update
I requested for all my policies to be cancelled the since March 2025 because like I said I'm no longer working because of my health issues,but you kept deducting. On the 5th of May I sent another email no response. I survive with uif money which it is not enough to cover those policies and also take care of myself,can you please refund my money you just deduct.