VM
Vusumuzi M
1 reviews | Active since Apr 2024
12 Aug 2024, 15:22
Surprised that I'm no longer Clientele member
At +- 12:34 I called clientele my intention was to cancel the but we were in disagreement because the guy I was talking to gave an impression that should I cancel my won't be able to escalate my query, due to that he gave numbers, by sms,of complaints abitrator and email address I'm surprised to get email that I'm not clientele client already. I require that the of my call recording be made available so that if lying I must exposed
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Replies (2)
Clientele Life's replyOfficial
13 Aug 2024, 11:31Dear Vusumuzi M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply13 Aug 2024, 11:31
Official
Dear Vusumuzi M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
13 Aug 2024, 12:40Dear Vusumuzi M At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, I have provided you with feedback regarding the interaction you had with one of our Client Services Consultant on the 12th August 2024. Furthermore , I have confirmed that your Hospital Plan was reactivated after being cancelled on the same day. Kindly escalate the claims matter on the address provided to you on the 12th August. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply13 Aug 2024, 12:40
Official
Dear Vusumuzi M At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, I have provided you with feedback regarding the interaction you had with one of our Client Services Consultant on the 12th August 2024. Furthermore , I have confirmed that your Hospital Plan was reactivated after being cancelled on the same day. Kindly escalate the claims matter on the address provided to you on the 12th August. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life