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JN
James N

1 reviews | Active since Mar 2025

07 May 2025, 10:43

Struggling with cancellation of policies

I requested for cancellation of policies in March because I am no longer working till date clientele is still deducting. They never even try to call me,the sad thing is when we want to take policy they call but when we want to cancel they tell you to call them,they make things complicated for clients even when they know that we are struggling. I'm requesting for a refund I don't want to fight please.

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Replies (5)
Clientele Life
Clientele Life's reply07 May 2025, 10:50
Official
Dear  James N,

We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
        
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
                  
Yours sincerely,  
  
Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply08 May 2025, 10:20
Official
Dear James N,

We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.

Our attempt to contact you on the numbers we have on record resulted in no success on even day..

Can you please provide us with an alternative number where you can be reached.

Kind regards,
Vusumuzi Dlamini
Services Recovery Specialist 
Clientele Life
Clientele Life's reply08 May 2025, 14:36
Official
 
Dear James N, 
 
At the outset I would like to apologize for the inconvenience caused regarding  the concerns raised. 
 
As per our  discussion, the necessary feedback has been provided on the 8th of May 2025 . 
 
Furthermore , I have assisted in cancelling your Legal Plan as per your request and confirmed that you will only have one policy active which is your Funeral Plan. 
 
I  trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. 
 
Vusumuzi Dlamini 
Services Recovery Specialist 
Clientele Life 
JN
James N's update16 May 2025, 09:45
Reviewer Update
Please even the funeral cover can you please cancel it as I have opted for something that i can afford R300 and something is too much for R20000 cover.
Clientele Life
Clientele Life's reply02 Jun 2025, 12:27
Official
Dear  James N
 
As per our discussion, the necessary feedback has been provided today regarding the concerns raised.
 
Furthermore , On the 8th of May 2025 , I spoke to you regarding your active policies with Clientele and you requested to only cancel one policy and that was done.
 
On today’s call, I confirmed our conversation and everything that was discussed and even gave detailed information about your investment policy.
 
I  trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
 
Vusumuzi Dlamini 
Services Recovery Specialist 
Clientele Life