Struggling to get my money back

I joined the IFA 2006 and took out policy for me and my wife. I paid for my wife and the church paid for me. The 13 December 2024 my phone went off showing Clientele Life took R403.12. I called them immediately and wanted to know Nr. 1 why are they taking that time off the month money out of my account and 2 Why R403.12. I spoke to a guy Dumisani who told me its not them, but He will get someone to get back to me. I waited a few days and called again just to discover my policy was paid up in November 2024. I wanted to know how is it that my policy is paid, and I don't know about, and that money is still going off my account. When I called again to cancel my policy, I was told my policy was paid up in August already. I was told they use the money in the savings to pay for the policy, My premium is R241 per month I was told so they don't know who is taking R403. 12. This was now the 9January 2025 when I cancelled my policy, and they send me an Encashment form to fill in. I send the form back the 10 January 2025. When I called a couple of days later I was told it takes 3 to 8 days. When I called on Friday 24 January I was told by Linda she can see I send the forms back the 10 and she was going to ask her manager to get my money within 24 to 48 hours. This morning when I called, I was told I have the wrong policy number. I must rectify the number that the Lady gave and send the form back. I am 74 years old I was given a run for my money. Now if this happens to my wife's policy I am scared to think what's going to happen when I die. I was told I am a long time and that means Cleintele Life. Is this the service you get or is your money just Good. I am so disappointed in you Guys. Kind regards