1 reviews | Active since Jul 2021
Struggle with hospital plan claim
I got a hospital plan with clientele after while i was in hospital i lodge a claim what clientele told me then thry only pay out when i have been discharge from hospital than i must send a letter from the hospital that stated the day i was admitted and the day i was discharge so i did that but til now no response from clientele i call them now they reckon they need a hospital bill and x rays of the operations i underwent they difnt ask for all that information in the first place i tried reach them via whatsapp i also lodge a claim on the app but no response from clientele clientele say yhey got e easy claim process u get 200 airtime when u claim now i stuck after 40 days in hospital what they advertised is 2 different stories
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Experience Administrator contacted you to confirm the following outstanding requirements needed in order to proceed with the assessment of the claim 1. Detailed Hospital Account from Life Vincent Pallotti Hospital 2. X-ray reports Please email the documents to *** Should you require any assistance in this regard please feel free to contact us on *** Kind regards. Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Experience Administrator contacted you to confirm the following outstanding requirements needed in order to proceed with the assessment of the claim 1. Detailed Hospital Account from Life Vincent Pallotti Hospital 2. X-ray reports Please email the documents to *** Should you require any assistance in this regard please feel free to contact us on *** Kind regards. Claims Department