HD
Hope D
1 reviews | Active since Jan 2021
25 Jan 2021, 02:37
Stop the policy and refund my money
From November been trying to stop clientèle from dedicating my money but sfill they don't.. I have called them and they told me they are in a process to stop the policy but since then they didn't stop anything. Im still schooling and the oly money i recieve from my account its for school.. But now i cant do my school things because Clintele always dedicate my money.. I want them to stop the policy and refund my money..
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
27 Jan 2021, 13:36Dear Hope D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply27 Jan 2021, 13:36
Official
Dear Hope D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
28 Jan 2021, 10:14Dear Hope D, We confirm that our attempt to contact you on the contact number provided to address all raised concerns resulted in no success. Your policy has been terminated. Our feedback regarding the concerns raised refers: Regarding your cancellation dispute, our records indicate that a cancellation request was received by our Offices prior, however there was an oversight from our side and the policy was not cancelled. We therefore confirm that we will process a refund of premiums within 10 working days. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply28 Jan 2021, 10:14
Official
Dear Hope D, We confirm that our attempt to contact you on the contact number provided to address all raised concerns resulted in no success. Your policy has been terminated. Our feedback regarding the concerns raised refers: Regarding your cancellation dispute, our records indicate that a cancellation request was received by our Offices prior, however there was an oversight from our side and the policy was not cancelled. We therefore confirm that we will process a refund of premiums within 10 working days. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life