SF
Sonwabiso F
1 reviews | Active since May 2022
07 Jun 2022, 10:27
STOP SENDING ME SMSes I HAVE NO CLIENTELE POLICY
Why I am getting SMSes that I have not paid premiums when I have never signed up any Clientele Life cover? The policy number is: ***. I have called the Clientele call centre & the response was they may have made a mistake when taking phone number, I have nothing to worry about if I never signed anything. I have no idea what is going on, I'm confused because I have no business with Clientele Life, I have never signed up for anything.
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Replies (2)
Clientele Life's replyOfficial
07 Jun 2022, 12:00Dear Sonwabiso F
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply07 Jun 2022, 12:00
Official
Dear Sonwabiso F
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
07 Jun 2022, 15:36Dear Sonwabiso F,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you regarding the raised concern on your phone number and outlined the oversights identified. The cell phone number has since been removed and no further communication will be sent to you on the specified policy reference.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you regarding the raised concern on your phone number and outlined the oversights identified. The cell phone number has since been removed and no further communication will be sent to you on the specified policy reference.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply07 Jun 2022, 15:36
Official
Dear Sonwabiso F,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you regarding the raised concern on your phone number and outlined the oversights identified. The cell phone number has since been removed and no further communication will be sent to you on the specified policy reference.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you regarding the raised concern on your phone number and outlined the oversights identified. The cell phone number has since been removed and no further communication will be sent to you on the specified policy reference.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life