LE
Lindie E
1 reviews | Active since May 2018
26 Jun 2021, 12:06
Stop policy but get ignored
Shamefully service I stop the policy 6 month ago phone and they still can't assist me. Every month taking money out of my bank account. This month they took it twice. They always tell you someone will call back if you get hold of them. I want my money back. They are steeling my money. Poor service will never recommend clientele to anyone.
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Replies (2)
Clientele Life's replyOfficial
28 Jun 2021, 11:03 Dear Lindie E,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply28 Jun 2021, 11:03
Official
Dear Lindie E,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
29 Jun 2021, 14:49Dear Lindie E,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and assisted with your cancellation request as we could not trace any previous cancellation requests.
Furthermore we have given you the correct escalation proccess if you are not satisfied with the feedback provided.
We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and assisted with your cancellation request as we could not trace any previous cancellation requests.
Furthermore we have given you the correct escalation proccess if you are not satisfied with the feedback provided.
We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life's reply29 Jun 2021, 14:49
Official
Dear Lindie E,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and assisted with your cancellation request as we could not trace any previous cancellation requests.
Furthermore we have given you the correct escalation proccess if you are not satisfied with the feedback provided.
We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and assisted with your cancellation request as we could not trace any previous cancellation requests.
Furthermore we have given you the correct escalation proccess if you are not satisfied with the feedback provided.
We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist