Dear Siphokazi L , We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo Service Support Specialist Clientele Life
Best regards,
Clientele Life's reply08 Apr 2021, 08:38
Official
Dear Siphokazi L , We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo Service Support Specialist Clientele Life
Best regards,
SL
Siphokazi L's updateReviewer Update
08 Apr 2021, 08:43
Can you please return my R420 and take me out of your business
SL
Siphokazi L's update08 Apr 2021, 08:43
Reviewer Update
Can you please return my R420 and take me out of your business
Clientele Life's replyOfficial
04 May 2021, 15:56
Dear Siphokazi L ,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
It was found that you were approached by by an IFA (Independent Field Advertiser) and permission obtained to debit. The policy has been cancelled and the way forward was discussed and you confirmed that you were satisfied with the feedback.
Should you require further assistance please feel free to contact us again. Regards,
Market Conduct
Best regards,
Clientele Life's reply04 May 2021, 15:56
Official
Dear Siphokazi L ,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
It was found that you were approached by by an IFA (Independent Field Advertiser) and permission obtained to debit. The policy has been cancelled and the way forward was discussed and you confirmed that you were satisfied with the feedback.
Should you require further assistance please feel free to contact us again. Regards,