SI
Sadia I

1 reviews | Active since Nov 2015

31 Jan 2024, 11:03

Stop Harassing me

I keep getting calls from Clientele Life on a weekly basis about funeral plans and listen to the recording and opt out every single time but they keep calling. Is this not against POPIA and also, I never gave clientele permissions to my contact details so I'd like to know why I'm being hounded every week with these calls.

0
Replies (3)
Clientele Life
Clientele Life's reply01 Feb 2024, 11:38
Official
Dear Sadia I

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
  
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
           
Yours sincerely,
  Lindiwe Mabizela
Service Support Specialist
Clientele Life  
Clientele Life
Clientele Life's reply01 Feb 2024, 13:31
Official
Dear  Sadia I ,  As per your request, we have removed your details from our database.  Kindly note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.  Please note that you can also follow the below steps to Opt-Out:  Step 1: Go to https://clientele.co.za/ and scroll down. Step 2: Select "Clientele Communications” under "Information" Step 3: Follow the prompts to opt-out of receiving marketing content.  It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMASA. More information on this can be found at www.dmasa.org and you may register to Opt out by clicking the following link: https://dmasa.org/page/register-opt-out-service  We would like to apologize for the inconvenience this has caused you.  We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
 Yours sincerely,
  
 Maria Mokhuabane
 Service Support Specialist
 Clientele Life 
Clientele Life
Clientele Life's reply08 Feb 2024, 10:55
Official
Dear  Sadia I ,  As per your request, we have removed your details from our database.  Kindly note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.  Please note that you can also follow the below steps to Opt-Out:  Step 1: Go to https://clientele.co.za/ and scroll down. Step 2: Select "Clientele Communications” under "Information" Step 3: Follow the prompts to opt-out of receiving marketing content.  It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMASA. More information on this can be found at www.dmasa.org and you may register to Opt out by clicking the following link: https://dmasa.org/page/register-opt-out-service  We would like to apologize for the inconvenience this has caused you.  We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
 Yours sincerely,
  
 Lindiwe Mabizela
 Service Support Team Leader
 Clientele Life