1 reviews | Active since May 2016
Stop debiting my account please.
I'm having a problem with Clientele Life. They keep debiting my account. I have cancelled this policy that I apparently signed up for. They told me it was cancelled but every month I have to reverse this debit I'm not too sure if they understand that these reversals are resulting in unnecessary bank charges.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and have since cancelled your policy as requested. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and have since cancelled your policy as requested. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist