1 reviews | Active since Sept 2016
Stop debiting my acc .I dont want your cover.
<p>I asked consultant that worked on my case as my financial advisor to cancel my policy. But they went on to debit my account. The person who helped me with the policy will take care of all bank charges coursed as he decided not to do te right thing or i will take this further. Kindly call and cancel my policy. Thank you.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion on the 30/12/2016 we have advised you that the policy has since been on an active status due to the reason that we did not get any request to have the policy cancelled after inception. We have also explained how the IFA Business (Independent Field Advertisers) functions, also clarified the link between the business and policies offered in the market.
Furthermore we confirm that the policy has been successfully cancelled as per request and no further debit orders will be raised to your account.
I trust you find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion on the 30/12/2016 we have advised you that the policy has since been on an active status due to the reason that we did not get any request to have the policy cancelled after inception. We have also explained how the IFA Business (Independent Field Advertisers) functions, also clarified the link between the business and policies offered in the market.
Furthermore we confirm that the policy has been successfully cancelled as per request and no further debit orders will be raised to your account.
I trust you find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist