BB
Belinda B
1 reviews | Active since Mar 2012
25 Jan 2018, 19:02
Stop calling me!!!
Every day I get a LOT of calls from Clientele. I have Truecaller installed on my phone, so it shows that the calls come from Clientele. I get phoned all hours of the day and night. I am NOT interested in your products and I did NOT give ypu permission to harrass me. Stop it!
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
26 Jan 2018, 07:29Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's reply26 Jan 2018, 07:29
Official
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's replyOfficial
26 Jan 2018, 10:02Dear Belinda,
We acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We attempted to contact you with no success, however you responded to our email and requested not to be contacted.
As per your request your details will be blacklisted from receiving any direct marketing calls and messages with all our affiliates.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have since removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list. You confirmed that you have followed the process and removed your details.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
We would like to apologise for the inconvenience caused in this regards.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's reply26 Jan 2018, 10:02
Official
Dear Belinda,
We acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We attempted to contact you with no success, however you responded to our email and requested not to be contacted.
As per your request your details will be blacklisted from receiving any direct marketing calls and messages with all our affiliates.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have since removed your details from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list. You confirmed that you have followed the process and removed your details.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
We would like to apologise for the inconvenience caused in this regards.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,