STOP ADVERTSING CLIENTELE AND RATHER TRAIN YOUR STAFF

I am amazed on how much Clientele spends on advertising and so little on training their staff members who speak to people over the phone. If you receive a sms to ask if you are interested in a service or a product PLEASE don't answer with a Yes. If you do, expect that somebody with little or now training (or knowledge about the product) will call you back to waste your time. Clientele Funeral Policies phoned me back when I rep**** "Yes" and I couldn't believe how rude and arrogant the lady was who spoke to me. I asked her only one question which of course she couldn't answer. She started from the beginning of her story about how great Clientele is. When I asked her the question again, she had to admit that she doesn't really know anything about the product she is advertising. STOP wasting everybody's time, Clientele. And STOP your false advertising.