NM
Nkosazana M
1 reviews | Active since Mar 2022
17 Feb 2023, 08:58
Stole my money in my account
R404,44 and R350,00 was **********ly ****** in my account by Clientele. This policy was cancelled on the 2nd of Feb 2023. I want my money that the company stated it will be paid in 24hrs. Today is the 17th and still my money isn't paid. I submitted all the required documents and still no funds into my account. I'm tired of this ********** company, I'm a pensioner and want my money
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
17 Feb 2023, 10:31Dear Nkosazana M
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Service Support Supervisor
Clientele Life
Clientele Life's reply17 Feb 2023, 10:31
Official
Dear Nkosazana M
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
17 Feb 2023, 13:36Dear Ms Nkosazana M
At the outset, we would like to apologize for any inconvenience you may have experienced.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for any inconvenience you may have experienced.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
As per our telephonic discussion, we have explained our refunds process and confirmed our refunds turn around times.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Clientele Life
Clientele Life
Clientele Life's reply17 Feb 2023, 13:36
Official
Dear Ms Nkosazana M
At the outset, we would like to apologize for any inconvenience you may have experienced.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for any inconvenience you may have experienced.
We confirm that we made contact with you to provide feedback regarding the concerns raised.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
As per our telephonic discussion, we have explained our refunds process and confirmed our refunds turn around times.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Clientele Life
Clientele Life
NM
Nkosazana M's updateReviewer Update
21 Feb 2023, 19:24I am still waiting for my money, why do you keep on asking for the same things? I sent ID copy and Bank statement, I want my money.
NM
Nkosazana M's update21 Feb 2023, 19:24
Reviewer Update
I am still waiting for my money, why do you keep on asking for the same things? I sent ID copy and Bank statement, I want my money.
Clientele Life's replyOfficial
22 Feb 2023, 16:02Dear Ms Nkosazana M
We would like to apologize for the delay and any inconvenience you may have caused you.
We would like to apologize for the delay and any inconvenience you may have caused you.
As per our telephonic discussion, we confirm that the policy was cancelled and the money will be paid directly into your bank account within the next 24 working hours.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply22 Feb 2023, 16:02
Official
Dear Ms Nkosazana M
We would like to apologize for the delay and any inconvenience you may have caused you.
We would like to apologize for the delay and any inconvenience you may have caused you.
As per our telephonic discussion, we confirm that the policy was cancelled and the money will be paid directly into your bank account within the next 24 working hours.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life