cM
caroline M
1 reviews | Active since Mar 2015
29 Aug 2021, 20:35
Still waiting for the recording
My husband died on the 26th march and because i thought i gave them my husband's details and my father they were both in my policy to my surprise when i claimed suddenly i never called to add him on my policy.i then asked for the recording at 1st i was told i was going to be charged a certain fee then the next time its free till this day im still waiting for the recording.clientele made me look like a fool in front of my entire family.***
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
30 Aug 2021, 09:20Dear Caroline M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply30 Aug 2021, 09:20
Official
Dear Caroline M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
01 Sept 2021, 14:50Dear Caroline M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our investigator (Millicent Maswanganyi) has been in contact with you today to provide you with feedback regarding your dispute. As discussed, the call recordings have been sent to you. The escalation process was sent to your cell number. We trust you find this in order, however, should you require any further assistance in this regard, please feel free to contact us again. Kind Regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our investigator (Millicent Maswanganyi) has been in contact with you today to provide you with feedback regarding your dispute. As discussed, the call recordings have been sent to you. The escalation process was sent to your cell number. We trust you find this in order, however, should you require any further assistance in this regard, please feel free to contact us again. Kind Regards,
Market Conduct Team
Clientele Life's reply01 Sept 2021, 14:50
Official
Dear Caroline M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our investigator (Millicent Maswanganyi) has been in contact with you today to provide you with feedback regarding your dispute. As discussed, the call recordings have been sent to you. The escalation process was sent to your cell number. We trust you find this in order, however, should you require any further assistance in this regard, please feel free to contact us again. Kind Regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our investigator (Millicent Maswanganyi) has been in contact with you today to provide you with feedback regarding your dispute. As discussed, the call recordings have been sent to you. The escalation process was sent to your cell number. We trust you find this in order, however, should you require any further assistance in this regard, please feel free to contact us again. Kind Regards,
Market Conduct Team