1 reviews | Active since Apr 2018
Still waiting for response
I have a policy with clientele for the past three years, and not once have I received a policy number. I had to call in numerous times to have this sent to me, but they do not wait to debit money from my account!! Our agreed date to debit is the 26th and you and your naedo tracker decided to debit on the 24th, heaven knows why!! I spoke to a Team Leader, he was not very helpful. I ended up speaking to the call center manager who promised to send me a letter confirming our conversation. Its been 2 weeks and I'm still waiting. If the call centre manager cannot deliver on promises, imagine the staff below her!!
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Dear Roxanne-lioness-louw
We have attempted to contact you today, however our attempt has been unsuccessful.
As per our discussion held on 11 April 2018. We have sent you a detailed written response regarding all concerns raised.
Should you require further clarity please do not hesitate to respond to the email.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and thank you for providing us the opportunity to respond.
Your’s sincerely,
Shanitha Hanuman
Supervisor
Client Services – Service Support
Dear Roxanne-lioness-louw
We have attempted to contact you today, however our attempt has been unsuccessful.
As per our discussion held on 11 April 2018. We have sent you a detailed written response regarding all concerns raised.
Should you require further clarity please do not hesitate to respond to the email.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and thank you for providing us the opportunity to respond.
Your’s sincerely,
Shanitha Hanuman
Supervisor
Client Services – Service Support