still waiting for a recording and cancellation (refund)

I took a policy with clientele in 2013 and started by add myself my mum and 4 siblings as the years went by i added my uncle and my older sister . Abut 2 weeks ago i called in ad wanted to add my niece and after i did that i received policy documents to my horror my brother who i added in 2013 was never added i then called them and laid a complaint and asked for the recoding of the call after about 10 day i got a call from thandeka from compliance who called and apologized and said they would add him and he wouldn't have waiting periods as i did add him but their consultant made a mistake so the error was on their side she further explained that it would be an extra cost which would be debited from 1/10/2021 to my HORROW AGAIN I WAS DEBITED ON THE 28 R494 and on the 1st R 615 and then called again and asked for a reversal and cancellation and i am still waiting BY THE AY I AM ALSO STILL WAITING FOR THAT CALL RECORDING because i remeber very well that all these years i have been paying for a person they never added .I want a full refund of my premiums and a cancellation . Siphamandla Gumede i am still wating for your call as i was told you dealing with my query . Why do i always have to call u from the 22nd of August until now