Still taking money after policy cancellation
I cancelled my policy sometime in October.. at the end of october my accout was debited twice!!.. i would like to know why is this.. i had to reverse the debit orders.. which both cost me R35..
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
As per our discussion, we confirmed that an investigation has been conducted regarding the concerns raised. We confirmed that there was an oversight by our consultant with regards to the information provided. We sincerely apologise for this oversight and the necessary corrective measures have been taken to prevent this from perpetuating.
As per our discussion we have confirmed the reason for the debit orders after your cancellation request and we have provided you with the outcome and solution as per our investigations.
We trust that we have assisted you accordingly however, should you require further assistance in this regard please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
As per our discussion, we confirmed that an investigation has been conducted regarding the concerns raised. We confirmed that there was an oversight by our consultant with regards to the information provided. We sincerely apologise for this oversight and the necessary corrective measures have been taken to prevent this from perpetuating.
As per our discussion we have confirmed the reason for the debit orders after your cancellation request and we have provided you with the outcome and solution as per our investigations.
We trust that we have assisted you accordingly however, should you require further assistance in this regard please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Service Recovery Specialist