SH
Saadiqa H
1 reviews | Active since Dec 2020
21 Jan 2021, 12:06
Still not cancelled
Good day. Im posting on behalf of my mother. She cancelled her policy at clientele however they are still deducting from her account every month. When she calls to query the matter they keep saying it will be resolved but nothing!!! I have heard so many people complaining about clientele still deducting after cancellation and nothing being done about after months and months of querying
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
21 Jan 2021, 12:25Dear Saadiqa H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply21 Jan 2021, 12:25
Official
Dear Saadiqa H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
SH
Saadiqa H's updateReviewer Update
21 Jan 2021, 16:38Thank you.
As she is currently unemployed and only receives sassa which you guys are deducting from every month
As she is currently unemployed and only receives sassa which you guys are deducting from every month
SH
Saadiqa H's update21 Jan 2021, 16:38
Reviewer Update
Thank you.
As she is currently unemployed and only receives sassa which you guys are deducting from every month
As she is currently unemployed and only receives sassa which you guys are deducting from every month
Clientele Life's replyOfficial
25 Jan 2021, 12:58Dear Saadiqa H,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted the policy owner and cancelled the policy as per request.
Furthermore, we have also explained the cancellation process and she was happy with the explanation.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted the policy owner and cancelled the policy as per request.
Furthermore, we have also explained the cancellation process and she was happy with the explanation.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply25 Jan 2021, 12:58
Official
Dear Saadiqa H,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted the policy owner and cancelled the policy as per request.
Furthermore, we have also explained the cancellation process and she was happy with the explanation.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted the policy owner and cancelled the policy as per request.
Furthermore, we have also explained the cancellation process and she was happy with the explanation.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life