Still no change

I had a problem with salary switching with ny employer so i called in to let them know about that and i explained everything and asked if they can please deduct on my previous banking details as soon as i get paid so policy will not lapse but the lady i spoke did not do that... they did not deduct and now i am calling in spoke to another lady and that one just doesnt want to assist me she keeps asking questions but still no conclusion .my airtime has ran out twice today trying to resolve this but still no assistance ... they are very ******** and slow and do not care how much money ive wasted paying for this... worse my grandma is in that policy i cant start all over again nx!!!

I then got a call saying they'll resolve the whole thing.. made arrangements for premiums but now i just got an sms again saying: Your Clientele Life Policy has lapsed. To re-activate your policy send the word COVER to 37120 and we will call you back. (002)

Meaning you didnt deduct again and now i am still in the same dilemma of a lapsed policy.