1 reviews | Active since Jan 2011
Still awaiting for for feedback and a response
Good day <br> <br> I am actually to the end of my wits with this policy now <br> this is not the first time I am complaining. I have sent through all my documents and claim on the 16/03/2016 and to date I have not been contacted I keep phoning the call centre to find out how far is my claim and all I get its with an assessor. NO one has contacted me till now and I am still waiting for some information I am not told if I will be paid or not I and I have to make arrangements to pay my the bills in the hospital. Although I have a medical aid I still need to pay the shortfall. <br> I am very unhappy with the service I am getting with Clientele as this is more than two weeks that I am waiting for an answer. If this is the case then I will not recommend this service to anyone ever again <br> I want an answer immediate or I will make sure that no family member of mine will ever take clientele again
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Your sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
We understand your frustration and apologise for any inconvenience this may have caused you.
As per the conversation with the claims assessor on 31 March 2016, your claim was unfortunately unsuccessful. However, should you have any additional information which would better support your case, you are welcome to submit this to us for consideration.
We appreciate your patience in this regard and assure you of our best intentions.
Your sincerely,
Anne-Marie Botha
Claims Supervisor
Thank you for raising your concerns and bringing this matter to our attention.
We understand your frustration and apologise for any inconvenience this may have caused you.
As per the conversation with the claims assessor on 31 March 2016, your claim was unfortunately unsuccessful. However, should you have any additional information which would better support your case, you are welcome to submit this to us for consideration.
We appreciate your patience in this regard and assure you of our best intentions.
Your sincerely,
Anne-Marie Botha
Claims Supervisor