MN
Marelyne N
1 reviews | Active since Jun 2017
22 Jun 2017, 14:35
STILL AWAITING DOCUMENTS
<p>I took a Hospital cash back cover in Feb 2017, after numerous requests I still have not received my documents to date. In the event of Hospitalization I have no contact details to claim with. Utter nonsense. I want my paper work.</p> <p> </p> <p> </p>
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
22 Jun 2017, 14:42Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's reply22 Jun 2017, 14:42
Official
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's replyOfficial
23 Jun 2017, 08:54Thank you for raising your concerns with us.
At the outset we would like to apologise for any inconvenience caused regarding the delay in receipt of your policy documents.
The documents were emailed to the email address that was provided and it was confirmed that you received the documents.
Thank you for providing us the opportunity to resolve this matter.
We trust you find this in order, however should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's reply23 Jun 2017, 08:54
Official
Thank you for raising your concerns with us.
At the outset we would like to apologise for any inconvenience caused regarding the delay in receipt of your policy documents.
The documents were emailed to the email address that was provided and it was confirmed that you received the documents.
Thank you for providing us the opportunity to resolve this matter.
We trust you find this in order, however should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
MN
Marelyne N's updateReviewer Update
05 Jul 2017, 12:47I still have not received feedback regarding the call recording .
MN
Marelyne N's update05 Jul 2017, 12:47
Reviewer Update
I still have not received feedback regarding the call recording .
MN
Marelyne N's updateReviewer Update
05 Jul 2017, 15:08Still no response
MN
Marelyne N's update05 Jul 2017, 15:08
Reviewer Update
Still no response