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Duduzile M

1 reviews | Active since Aug 2020

04 Apr 2024, 16:28

*****sters

On January I cancelled this clientele perk thing but the following month they deducted my money on my bank account even for March they deducted the money yesterday they also deducted the money again every month they deduct R140.I want them to pay back my money as from January until April the company it *****ing people their hard earned cash

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Replies (3)
Clientele Life
Clientele Life's reply05 Apr 2024, 08:30
Official
Dear Duduzile M,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
    
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
             
Yours sincerely, 
Lindiwe Mabizela
Service Support Team Leader 
Clientele Life 
DM
Duduzile M's update07 Apr 2024, 14:50
Reviewer Update
On the 5 April clientele called me and canceled the perks thing and promised to refund me my two months money the said it will take 24 hours to return the money but I'm still waiting for it until today.
Clientele Life
Clientele Life's reply09 Apr 2024, 12:28
Official
Dear Duduzile M,

We would like to apologize for the delay inconvenience caused.
    
Kindly note that the refund has been requested and it will be paid within 24 business hours.

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.              
Yours sincerely, 
Lindiwe Mabizela
Service Support Team Leader 
Clientele Life