SS
Sanelisiwe S
1 reviews | Active since Jul 2021
22 Jan 2024, 14:38
*****sters
Last year 15 December 2023 I discovered a debicheck that was an approved clientele, on my bank app without me knowing. I contacted Clientele and the lady I spoke to couldn't assist me in closing the said policy but instead she gave me their whatsapp number for me to contact them on, she even told me the name of the person that opened the said policy. I contacted the said number and I spoke to the lady by the name of Happy who informed me that the said policy was a funeral policy, I then told her that I knew nothing about the policy and akesd her to cancel it and she then said she would transfer me to the retentions whatsapp line and that they would assist me but she never did, my account was debited on the 22nd. Today I contacted them again and I spoke to Lesedi who also just left me hanging, she only rep**** once and just left the chat without assisting me. I am very disappointed on Clientele.
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Replies (3)
Clientele Life's replyOfficial
22 Jan 2024, 15:55Dear Sanelisiwe S
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply22 Jan 2024, 15:55
Official
Dear Sanelisiwe S
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
23 Jan 2024, 13:48Dear Sanelisiwe S ,
At the outset we would like to apologise for any inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified the cancellation notice required as well as the cooling-off period that applies upon cancellation of your policy. Furthermore, we have sent an email to the email address provided with the cancellation confirmation letter as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
At the outset we would like to apologise for any inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified the cancellation notice required as well as the cooling-off period that applies upon cancellation of your policy. Furthermore, we have sent an email to the email address provided with the cancellation confirmation letter as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Life's reply23 Jan 2024, 13:48
Official
Dear Sanelisiwe S ,
At the outset we would like to apologise for any inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified the cancellation notice required as well as the cooling-off period that applies upon cancellation of your policy. Furthermore, we have sent an email to the email address provided with the cancellation confirmation letter as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
At the outset we would like to apologise for any inconvenience that this may have caused you. We confirm that we have made contact with you to provide feedback regarding the concerns raised. I hereby confirm that we have clarified the cancellation notice required as well as the cooling-off period that applies upon cancellation of your policy. Furthermore, we have sent an email to the email address provided with the cancellation confirmation letter as discussed. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
SS
Sanelisiwe S's updateReviewer Update
23 Jan 2024, 14:24Thanks to hellopeter for publishing my review
I was contacted this morning and I was informed that an investigation will be done regarding my complaint and I will be assisted accordingly.
A few hours later I was contacted by Maria who told me that she's done her investigation and discovered everything I said to be true. She sincerely apologized for the inconvenience caused and assisted me in canceling the policy, however I have received a confirmation letter for cancelation of policy.
A special thanks to Maria for an awesome service, she made everything clear and made sure that I got the kind of assistance that I needed and she was very patient with me, we do need more people like her 😊
Thanks
Sanelisiwe Shange
I was contacted this morning and I was informed that an investigation will be done regarding my complaint and I will be assisted accordingly.
A few hours later I was contacted by Maria who told me that she's done her investigation and discovered everything I said to be true. She sincerely apologized for the inconvenience caused and assisted me in canceling the policy, however I have received a confirmation letter for cancelation of policy.
A special thanks to Maria for an awesome service, she made everything clear and made sure that I got the kind of assistance that I needed and she was very patient with me, we do need more people like her 😊
Thanks
Sanelisiwe Shange
SS
Sanelisiwe S's update23 Jan 2024, 14:24
Reviewer Update
Thanks to hellopeter for publishing my review
I was contacted this morning and I was informed that an investigation will be done regarding my complaint and I will be assisted accordingly.
A few hours later I was contacted by Maria who told me that she's done her investigation and discovered everything I said to be true. She sincerely apologized for the inconvenience caused and assisted me in canceling the policy, however I have received a confirmation letter for cancelation of policy.
A special thanks to Maria for an awesome service, she made everything clear and made sure that I got the kind of assistance that I needed and she was very patient with me, we do need more people like her 😊
Thanks
Sanelisiwe Shange
I was contacted this morning and I was informed that an investigation will be done regarding my complaint and I will be assisted accordingly.
A few hours later I was contacted by Maria who told me that she's done her investigation and discovered everything I said to be true. She sincerely apologized for the inconvenience caused and assisted me in canceling the policy, however I have received a confirmation letter for cancelation of policy.
A special thanks to Maria for an awesome service, she made everything clear and made sure that I got the kind of assistance that I needed and she was very patient with me, we do need more people like her 😊
Thanks
Sanelisiwe Shange